Refund policy

At Paddwell, we believe furniture should feel right in real life — not just in a showroom. That’s why every order is backed by our 60-Day Home Trial and limited warranty coverage designed for everyday living.

If you ever need help, our support team is here for you at:
service@paddwell.com

60-Day Home Trial

We want you to feel confident bringing Paddwell home.

Eligible orders may be returned within 60 days of delivery. We encourage customers to spend time living with the product in their space before making a decision.

To help cover logistics and return handling costs for large furniture items, a small handling fee may apply to eligible returns.

Returned products must be in good condition and free from excessive damage, misuse, or abuse.

Return Process

Before Opening Your Order

If your order has not been opened, please contact our support team at service@paddwell.com to arrange a return.

We’ll help coordinate the return process and provide the next steps for pickup.

After Opening & Assembly

If your order has been opened or assembled, please keep the original packaging if possible and contact our support team before initiating a return.

Because our products are shipped using compressed and modular packaging, return shipments may require special carrier coordination and packaging arrangements. Our team will help guide you through the appropriate return and pickup process.

To help us process your request faster, we may ask for:

  • photos of the product
  • photos of the packaging
  • your order number
  • pickup address confirmation

Refunds

Once the returned product has been successfully picked up and confirmed by the carrier, your refund will be initiated to the original payment method.

Please allow additional processing time for your financial institution to complete the refund transaction.

Original shipping fees, handling fees, expedited delivery charges, and optional service fees (if applicable) are non-refundable.

Paddwell reserves the right to deny returns that show signs of excessive wear, misuse, intentional damage, or conditions inconsistent with normal residential use.

8-Year Limited Frame Warranty

Paddwell products are designed and built for everyday living. We stand behind the structural integrity of our frames with an 8-Year Limited Warranty for the original purchaser.

This limited warranty covers manufacturing defects in the internal structural frame under normal residential use.

If a covered structural defect is confirmed during the warranty period, Paddwell may, at its discretion:

  • repair the product,
  • replace defective components,
  • or provide an equivalent replacement solution.

What’s Covered

This limited warranty may cover:

  • broken internal metal frame components
  • structural cracking or failure caused by manufacturing defects
  • defective structural joints or hardware under normal residential use

Coverage applies only to defects resulting from normal indoor residential use and proper care.

Upholstery & Soft Components

Soft furniture materials naturally change over time with regular use.

Minor variations and normal signs of use are expected and are not considered manufacturing defects.

This includes:

  • fabric softening
  • cushion softening or compression over time
  • minor wrinkles or creasing
  • pilling from regular friction
  • slight color variation
  • natural texture changes from everyday use

If an upholstery or material defect is determined to be caused by manufacturing rather than normal wear, Paddwell may provide repair or replacement support at our discretion.

What’s Not Covered

This limited warranty does not cover:

  • normal wear and tear
  • accidental damage
  • stains, spills, burns, cuts, or pet damage
  • improper assembly or misuse
  • mold, moisture, or environmental damage
  • commercial or rental property use
  • dissatisfaction related to comfort preference after normal use
  • products modified or repaired by unauthorized parties

This warranty is non-transferable and applies only to the original purchaser.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • your order number
  • photos of the product
  • photos of the packaging
  • photos of the shipping label (if applicable)

If a package is marked as delivered but cannot be located, our team will help investigate with the carrier.

Need Help?

Questions about your order, return, or warranty coverage?

Contact our support team anytime at:
service@paddwell.com

We’re here to help make the experience simple, comfortable, and just right.