Privacy Policy

Last Updated: May 26, 2026

Paddwell (“Paddwell,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://paddwell.com (the “Site”).

By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history
  • Account login details

Device & Usage Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral URLs
  • Website activity and interactions
  • Cookies and tracking data

Customer Support Information

When you contact us, we may collect:

  • Messages and correspondence
  • Photos or videos related to support claims
  • Feedback, reviews, or survey responses

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide shipping and delivery updates
  • Respond to customer support requests
  • Improve our products and website experience
  • Send transactional emails and service communications
  • Personalize content and recommendations
  • Prevent fraud and unauthorized activity
  • Conduct analytics and marketing activities
  • Comply with legal obligations

3. Marketing Communications

If you subscribe to our mailing list or marketing communications, we may send:

  • Promotions
  • Product updates
  • Launch announcements
  • Marketing emails and SMS messages
  • You may unsubscribe at any time by:
  • Clicking the unsubscribe link in emails
  • Replying STOP to SMS messages where applicable
  • Contacting us directly

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Enable website functionality
  • Analyze traffic and performance
  • Improve user experience
  • Support advertising and retargeting efforts

You may adjust your browser settings to disable cookies, though portions of the Site may not function properly.

5. Sharing Your Information

We may share information with trusted third parties that help operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Analytics services
  • Marketing and advertising platforms
  • Customer support tools

We do not sell personal information in exchange for money.

We may also disclose information:

  • To comply with legal obligations
  • To protect our rights or property
  • In connection with a business transfer, merger, or acquisition

6. Payment Information

Payment transactions are processed through secure third-party payment providers.

Paddwell does not directly store full payment card information on our servers.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing your data
  • Correcting inaccurate information
  • Requesting deletion
  • Opting out of marketing communications
  • Requesting data portability

To exercise applicable rights, please contact us at service@paddwell.com.

9. Security

We implement reasonable safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Site is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

11. International Users

If you access the Site from outside the country where our operations are based, your information may be transferred to and processed in other jurisdictions.

By using the Site, you consent to such transfers where permitted by law.

12. Third-Party Services & Links

The Site may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third parties.

13. California Privacy Rights

If applicable under California law, California residents may have additional rights regarding personal information.

These rights may include:

  • Requesting access to collected information
  • Requesting deletion of personal information
  • Requesting information about categories of data collected or disclosed

To submit a request, please contact service@paddwell.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Site after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Paddwell
Email: service@paddwell.com
Website: https://paddwell.com